Welcome to our brush factory, Otmane
A Moroccan wholesale client travels to Wengang to see his custom samples before the workshop has even opened for the day.
Around eight in the evening we met Otmane at the factory gate. On the drive over he talked about his travels — a little tired, and clearly excited.
As soon as he stepped out of the car he asked to see his custom samples, so we took him straight to the sample room.
We have set up an interactive product display area where visitors can handle the range: brush types, sizes and hair materials across different industries and applications. Our staff walked him through each one and answered questions against his own specification.
Otmane told us he had tried brushes from many factories, and that we were the first to make samples that exceeded his expectations. He photographed other brushes so he could study them after he got home.
The workshop had already closed for the day, so we could not show him the equipment. He said that even without seeing the machines, the samples had shown him our sincerity and our capability.
We invited him to dinner afterwards, and by the end of the evening the intention to work together was settled.
“It was a very pleasant exchange,” he said on the way back to his hotel. That sentence matters to us, because beyond the transactions our goal is long-term relationships with the people we make brushes for.
We took the time to talk, to understand each other and to learn about each other's markets. Trust, understanding and mutual respect are the foundation we build a partnership on — one that reaches far beyond a single visit.